Disruption to eGov services caused by failed migration of services & data by external provider

Disruption to eGov services has been caused by a failed migration of services and data by an external provider.

The problem arose during maintenance work to bring the entire eGov system in-house.

A transition to a new system will now begin on a phased basis.

Priority will be given to GHA and Vehicle licensing services, with full restoration across all eGov services expected in February.

The upgraded system will use open-source, licence-free software.

The Government says this will save money and provide greater flexibility, while reducing reliance on external providers.

Anyone needing help can contact the Customer Care Hub or the online help desk.